One Day Intense Waiter Training

Why book the essential 1 Day Waiter Course for Restaurants, Wine Farms and Hospitality?

PLEASE NOTE THIS COURSE IS ONLY FOR BUSINESSES

• SKILLS
  To make sure your waitrons have the skills and knowledge they need
• PEACE OF MIND
  To worry less about your staff’s ability and when they out there what are they doing.
• CONFIDENCE
  Be more confident about your waitrons
• CUSTOMER SATISFACTION
  Happy clients create repeated business
• AVOID COMPLAINTS
  Less complains about the service and lack of basic skills
• MOTIVATION
  Motivate your staff
• HAPPINESS
  Happy Waitrons make Happy Customers and that makes a Happy Business

What is on the learning menu?

The 6 basic skills every waiter must master to be successful in the hospitality industry:

• CUSTOMER RELATIONS with guests and also with the management and colleagues
• TABLE SETUP  Cutlery, crockery and glassware. Different styles of service – plated, cocktail, buffet, coffee and tea service
• OPEN-HANDLE-POUR wine and champagne professionally
• SERVE AND CLEAR the table the professional way
• CLEAN AS YOU GO being efficient
• CLOSING DUTIES it ain’t over til it’s over

To provide excellent service to the patrons has to be primary goal for managers and waitrons . The clients experience is as important as the food. Waitrons can make or break a business. Friendliness and good manners are paramount. Even if a customer is unreasonable and rude, stay calm and interact pleasantly. A waiter must be able handle multiple tasks with efficiency and poise. This industry requires flexibility and it certainly is not a 9-5 employment.

Trainer:
Karin Koch

Where:
Welgemeend Event and Conference Venue
2 Welgemeend Street
Gardens
Cape Town

Restaurants and Wine Farms please contact us for your very own session at our venue or your venue. I accommodate a max of 10 students in a class, because we need to do mostly practical work.

Duration:
1 Day Course
09H00 AM – 16H00 PM

Fee:
720.00 per person for the onsite training

We will provide:
Coffee/Water/Juice and a Sandwich for lunch

What to bring:
Waiters friend and tray (if you have)

How do I book?
Call Karin 082 774 5915
or
Send an Email to KARIN@HCONNECTION.CO.ZA